Bilateral Knee Osteoarthritis denials in California external review

In the California DMHC record, independent physician reviewers decided 42 published external-review cases involving bilateral knee osteoarthritisand overturned the plan’s denial in 76.2%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
42
2012–2025
Overturned
76.2%
32 denials reversed

Most-fought treatments for bilateral knee osteoarthritis

What insurers denied — and how those fights ended.
CategoryDecisionsOverturned
Euflexxa Injection9
100%
Synvisc-one Injection7
85.7%
Orthovisc Injections6
100%
Supartz Injection5
60%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
36
80.6%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
6
50%
Typical time to a decision
12 days
Most land between 8 and 20 days
Handled as urgent
33.3%
Expedited when a delay would cause harm

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for Monovisc injection per knee for treatment of the enrollee’s bilateral knee pain. Findings: The physician reviewer found that evidence based medical peer reviewed literature supports the use of repeat viscosupplementation injections for the treatment of pain in patients with osteoarthritis of the knee. Bannuru colleagues concluded that hyaluronic acid was the best pharmacologic intervention for knee osteoarthritis in their meta analysis of 137 studies with 33,243 participants. Hyaluronic acid was found to be better than injected placebo or injected corticosteroids.
Medical Necessity · 2017 · IMR MN17-27330
Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for Orthovisc injections to the knees. The Health Plan has denied this request indicating that the requested procedure is not medically necessary for treatment of the enrollee’s bilateral knee osteoarthritis. A review of the record indicates that the enrollee has been diagnosed with bilateral knee osteoarthritis. In a report, the enrollee’s provider noted knee pain. The provider noted prior viscosupplementation provided 4 to 4.5 months of significant improvement. The enrollee’s provider has recommended Orthovisc injections to the knees for the enrollee.Four prior series of injections resulted in significant benefit to the enrollee.
Medical Necessity · 2018 · IMR MN18-29667

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Findings: The physician reviewer found that An enrollee has requested authorization and coverage for platelet-rich plasma (PRP) injections administered to bilateral knees. The records provided for review document that this patient has been treated for bilateral knee osteoarthritis. The patient has previously undergone conservative treatment including physical therapy, physician-directed home exercise, NSAIDs, cortisone injection, and viscosupplementation injection. During a telehealth visit with the provider, the patient noted bilateral knee pain. The patient was last seen over two years ago at which time had completed bilateral knee PRP injections, which provided relief. However, detailed documentation is not evident to support the requested PRP injections administered to bilateral knees as likely to be more effective than standard available alternatives.
Experimental/Investigational · 2023 · IMR EI23-39037
Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for Synvisc One bilateral knee injections. This patient is being treated for bilateral knee osteoarthritis. The provider noted that the patient’s pain is getting progressively worse, and it is associated with mechanical symptoms and locking. A request was made for bilateral Synvisc One injections. The U.S. Food and Drug Administration (FDA) approved viscosupplementation as a conservative technique for the management of osteoarthritis. There is adequate support for the use of viscosupplementation injections for knee osteoarthritis. The use of exogenous intra-articular viscosupplementation is based on the concept that it may restore the viscoelastic properties of the osteoarthritic joint with the added benefit of potential analgesic and anti-inflammatory properties.
Experimental/Investigational · 2023 · IMR EI23-39637

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this condition generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving bilateral knee osteoarthritis, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Fighting a denial for bilateral knee osteoarthritis? Use the California record to prepare.

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