Dual-energy X-ray Absorptiometry denials in California external review

In the California DMHC record, independent physician reviewers decided 15 published external-review cases involving Dual-energy X-ray Absorptiometryand overturned the plan’s denial in 60%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
15
2007–2023
Overturned
60%
9 denials reversed

Conditions behind Dual-energy X-ray Absorptiometry denials

What insurers denied — and how those fights ended.
CategoryDecisionsOverturned
Osteoporosis6
83.3%
Osteopenia3
33.3%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
8
75%
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
7
42.9%
Typical time to a decision
21 days
Most land between 16 and 23 days

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/Case Summary: An enrollee has requested reimbursement for a dual-energy X-ray absorptiometry (DXA) bone density study (CPT 77085).Findings: Three out of three physician reviewers found that the services at issue were likely to have been more beneficial than any other available standard treatments for the enrollee’s medical condition.The American College of Radiology (ACR) has established Appropriateness Criteria to help guide referring practitioners in their most efficient and efficacious use of imaging for various clinical presentations. In their guidelines for osteoporosis screening or initial imaging of clinically suspected low bone mineral density (Variant 1), a DEXA scan is identified as a first line study and assigned the Appropriateness Category of “Usually Appropriate”.
Experimental/Investigational · 2023 · IMR EI23-38695
Nature of Statutory Criteria/Case Summary: The patient is a 59-year-old female with a history of osteoporosis. Findings: The physician reviewer found that bone densitometry of the hip and lumbar spine revealed a hip T-score of -2.2 and lumbar spine T-score of -2.8. The bone mineral density of the left hip was noted to be osteopenic, and the bone mineral density of the lumbar spine was noted to be osteoporotic. In a letter, the patient’s provider noted a bone density test in 2017 revealed osteoporosis of the lumbar spine, and the left hip was osteopenic. The patient had previously been treated with Evista. She has requested authorization and coverage for a bone density test (dual energy x-ray absorptiometry, also called DEXA scan). The Health Plan denied the request and reported that the requested services are not medically necessary for the evaluation of this patient.
Medical Necessity · 2019 · IMR MN19-31290

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
A 51-year-old female has requested coverage for a bone density scan/dual energy x-ray absorptiometry (DEXA) scan for evaluation of her bone pain. Findings: The physician reviewer found that the record provided for review does not establish that this patient is at risk for osteoporosis. Pain alone is not an indication of osteoporosis or bone loss. The patient is 51-years-old and there is no documentation that she is in menopause or has any other form of estrogen deficiency. Her comprehensive metabolic panel, including calcium, kidney function, and complete blood count (CBC) are all normal. The patient has diabetes but this is reportedly well controlled. In addition, the patient has no history of fractures or history of glucocorticoid use.
Medical Necessity · 2012 · IMR MN12-13510
A 51-year-old female has requested coverage for a bone density scan/dual energy x-ray absorptiometry (DEXA) scan for evaluation of her bone pain. Findings: The physician reviewer found that the record provided for review does not establish that this patient is at risk for osteoporosis. Pain alone is not an indication of osteoporosis or bone loss. The patient is 51-years-old and there is no documentation that she is in menopause or has any other form of estrogen deficiency. Her comprehensive metabolic panel, including calcium, kidney function, and complete blood count (CBC) are all normal. The patient has diabetes but this is reportedly well controlled. In addition, the patient has no history of fractures or history of glucocorticoid use.
Medical Necessity · 2012 · IMR MN12-13511

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this treatment generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving Dual-energy X-ray Absorptiometry, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Denied Dual-energy X-ray Absorptiometry? Use the California record to prepare.

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