Bone Density Scan denials in California external review

In the California DMHC record, independent physician reviewers decided 76 published external-review cases involving Bone Density Scanand overturned the plan’s denial in 36.8%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
76
2002–2025
Overturned
36.8%
28 denials reversed

Conditions behind Bone Density Scan denials

What insurers denied — and how those fights ended.
CategoryDecisionsOverturned
Osteoporosis37
43.2%
Breast3
66.7%
Osteoarthritis3
0%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
49
32.7%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
27
44.4%
Typical time to a decision
21 days
Most land between 17 and 21 days

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/Case Summary: An enrollee has requested peripheral bone mineral density (BMD) testing and breast tomosynthesis for evaluation of her medical condition. Findings: Two physician reviewers found that breast tomosynthesis was likely to be more beneficial for evaluation of the patient’s medical condition than any available standard therapy. Breast tomosynthesis is U.S. Food and Drug Administration (FDA) approved as an adjuvant method of screening along with traditional mammography. In the screening setting, tomosynthesis helps to decrease recall rates by delineating true lesions from spurious lesions caused by overlapping structures seen on routine mammography.
Experimental/Investigational · 2016 · IMR EI16-21945
Findings: The physician reviewer found that Nature of Statutory Criteria/Case Summary: An enrollee has requested reimbursement for bone density study. According researchers guidelines, bone density screening is recommended for postmenopausal women under age 65 with one risk factor. The detection of subclinical vertebral fractures using dual-energy x-ray absorptiometry (DEXA) vertebral fracture assessment is well established across current medical literature as results may alter clinical management. Recommendations for postmenopausal women over age 50 may include fracture, height loss, or glucocorticoid treatment. Other criteria include osteopenia and two or more of the following: being aged 60 to 69 years old, self-reported nonvertebral fractures, height loss, and chronic diseases associated with an increased risk of vertebral fractures.
Experimental/Investigational · 2024 · IMR EI24-41260

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
A 41-year-old female enrollee has requested CPT codes, 99215, 36415, 76977, 82270 X 3, 82365, 82397 x 122, 99000, 99001, 93720, 93922 x 2, 94010 x 2, A4649 x 4, A4556NU, A4617NU X 2, A4927NU, 99214, and 82365, for evaluation of her medical condition. Findings: The physician reviewer found that with regard to CPT code 76977 (bone mass screening by ultrasound), this study was not medically necessary in a patient of this patient’s age without a history of hyperparathyroidism. In addition, there were no clinical indications for CPT code 82365 (infrared spectroscopy) based on the documentation provided. CPT code 82397 (chemoluminescence), is not within the standard of care in this particular setting and thus was not medically necessary. CPT code 93720 (body plethysmography) is indicated for patients who have air spaces within the lung that do not communicate with the bronchial tree.
Medical Necessity · 2010 · IMR MN10-11302
Nature of Statutory Criteria/Case Summary:An enrollee has requested reimbursement for peripheral bone density testing for possible osteoporosis. Findings: The physician reviewer found that There is a lack of support for the superior efficacy of the services at issue in this clinical setting. While the heel bone density screening test may be good at predicting fracture risk and is a reasonable test when trying to assess the patient’s risk factors for low bone mineral density (BMD), this test is not likely to be more beneficial than the available standard methods of assessing BMD risk. The medical literature show evidence that dual-energy x-ray absorptiometry (DXA, DEXA) scan of the hip yields better results when assessing for future risk fracture.
Experimental/Investigational · 2018 · IMR EI18-27523

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this treatment generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving Bone Density Scan, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Denied Bone Density Scan? Use the California record to prepare.

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