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Pancreas: when insurers say no, reviewers often say yes

In 90 published external-review decisions involving pancreas, independent physician reviewers overturned the insurer’s denial 62.2% of the time.

Published decisions
90
2001–2026
Overturned
62.2%
56 denials reversed

Most-fought treatments for pancreas

What insurers denied — and how those fights ended.
CategoryDecisionsOverturned
PET Scan20
90%
Radiation Oncology13
38.5%
Chemotherapy11
54.5%
Genetic Genomic Test9
88.9%
Radiation Therapy4
75%
Surgery4
50%
Investigational Tx3
100%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
66
59.1%
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
24
70.8%
Typical time to a decision
7 days
Most land between 5 and 14 days
Handled as urgent
74.4%
Expedited when a delay would cause harm
What the reviewers wrote
Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Physician 1: The patient is a 64-year-old male who was diagnosed with a well-differentiated adenocarcinoma of the pancreas on 7/22/04. The mass was in the head of the pancreas measuring 2.5cm in diameter and had encased the superior mesenteric artery. Following evaluations, the patient was given chemotherapy followed by conventional radiology as a step towards a definitive surgery. Since November 2004, the patient has been evaluated by various cancer centers and has been found to have a surgically unresectable tumor. It has been recommended the patient undergo intensity-modulated radiation therapy (IMRT) as a step towards a definitive approach. The Health Plan has denied authorization and coverage for IMRT on the basis it is considered experimental. It is well known and accepted that cancer of the pancreas carries a reputation of poor prognosis.
Experimental/Investigational · 2005 · IMR EI05-4196
Findings: The physician reviewer found that Nature of Statutory Criteria/Case Summary: An enrollee has requested reimbursement for genetic testing service, Guardant360. Pancreatic cancer has a poor prognosis and is fatal in most patients. While inoperable advanced pancreatic cancer is an incurable disease, chemotherapy may prolong survival but not induce a cure. In all cases, the genetic mutations present within the pancreatic cancer may be of prognostic significance and help direct therapy. The National Comprehensive Cancer Network (NCCN) guidelines include mutational analysis as part of its algorithms, although this is restricted to testing on the primary tumor samples. The NCCN notes that germline testing is recommended for any patient with confirmed pancreatic cancer, using comprehensive gene panels for hereditary cancer syndromes.
Experimental/Investigational · 2024 · IMR EI24-40746

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Physician 1: The patient is a 60-year-old man who underwent a Whipple’s procedure for a well-differentiated pancreatic cancer stage T3, N1, M0 in March 2005. The tumor extended into the peripancreatic fat and all gross tumor was removed. The 3.5 cm tumor was associated with the involvement of 8 of 13 lymph nodes. The patient next underwent chemotherapy, which was completed at the end of November 2005. He is now ready for radiation therapy and there is a dispute on the method: intensity modulated radiation therapy (IMRT) versus conventional radiation therapy. The Health Plan has denied authorization and coverage for IMRT based upon their determination that it is an investigational therapy in the treatment of pancreatic cancer.The patient has a defined chance of local recurrence because of the extension of the cancer into the peripancreatic fat and the lymph node involvement.
Experimental/Investigational · 2005 · IMR EI05-5043
Physician 1The patient is a 62-year-old woman who was diagnosed with extensive cancer of the pancreas in September 2002. She had bilateral pulmonary metastases. Her condition was that of an unresectable cancer of the pancreas, stage IV. The patient was treated with 14 cycles of chemotherapy, which after 16 months is failing to be effective. On 4/23/04, CT scans showed progression of pulmonary metastases to 7mm in diameter. The pancreatic mass has increased and so has the lateral hepatic mass extending to the right intercostal space. The patient’s medical oncologist wishes to enroll the patient in a phase I clinical trial involving a Cytoxan-Celebrex combination. The Health Plan has denied authorization for the requested therapy on the basis that it is considered experimental.Since September 2002 the patient has had stage IV pancreatic cancer, which has a poor prognosis.
Experimental/Investigational · 2004 · IMR EI04-3646

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California outcomes — every state runs an equivalent external review, but the rates here are California’s. Excerpts are quoted verbatim from the public record and describe this condition generally, not any individual case.

How to use this in your appeal

These outcomes come from California’s external review program — an independent physician panel whose decision binds the insurer. Every state has an equivalent, and internal appeals succeed even more often. If your care for pancreas was denied, the published record says the denial is worth fighting.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · DERIVED AGGREGATE STATISTICS ONLY · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Fighting a denial for pancreas? 62.2% won.

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