Orthovisc denials in California external review

In the California DMHC record, independent physician reviewers decided 35 published external-review cases involving Orthoviscand overturned the plan’s denial in 40%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
35
2007–2019
Overturned
40%
14 denials reversed

By condition

Published outcomes when Orthovisc was denied for these conditions.
ConditionDecisionsOverturned
Knee Osteoarthritis12
41.7%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
28
39.3%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
7
42.9%
Typical time to a decision
16 days
Most land between 11 and 21 days
Handled as urgent
17.1%
Expedited when a delay would cause harm

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for bilateral knee injections with Orthovisc. The Health Plan has denied this request indicating that the requested services are not medically necessary for treatment of the enrollee’s medical condition.Findings: A study concluded that hyaluronic acid is an effective pharmacologic intervention for knee osteoarthritis. Hyaluronic acid was found to be better than injected placebo or injected corticosteroids. Another study conducted a systematic review on the efficacy and safety of repeat courses of hyaluronan therapy in patients with osteoarthritis of the knee and concluded that repeat courses of the hyaluronans were safe and effective in the treatment of pain associated with osteoarthritis of the knee.
Medical Necessity · 2018 · IMR MN18-27870
Nature of Statutory Criteria/Case Summary: A patient has requested authorization and coverage for Orthovisc three (syringes) 2 mL each. The Health Plan has denied this request indicating that the requested medication is not medically necessary for treatment of the patient’s unilateral primary osteoarthritis, left knee. The submitted documentation supports the medical necessity of the requested medication. There is significant evidence supporting the requested medication in the presence of unilateral primary osteoarthritis of the knees with failed non-operative treatment, and in the presence of patients who have shown significant benefit from prior injections.
Medical Necessity · 2018 · IMR MN18-28880

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Nature of Statutory Criteria/ Case Summary: The enrollee is requesting authorization and coverage for the injection, Orthovisc, for the right knee for a diagnosis of primary osteoarthritis. An MRI revealed chondromalacia patella. She has grinding in both knees. She underwent right knee surgery for a meniscus tear and cyst. She has previously completed an Orthovisc series and reported good results. She contacted her orthopedic surgeon’s office reporting a return of right knee pain. Imaging studies of the right knee show mild patellofemoral osteoarthritis. She denies injuries or major changes since her last visit. She wishes to postpone knee replacement surgery for as long as possible. The orthopedic surgeon has ordered an Orthovisc series. The record indicates the patient has a history of mild osteoarthritis of the knees; most pronounced in the patellofemoral compartment.
Medical Necessity · 2019 · IMR MN19-31645
Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for Orthovisc. The Health Plan has denied this request indicating that the requested services are not medically necessary for treatment of the enrollee’s medical condition.Findings: Nationally recognized evidence based medical guidelines state that hyaluronic acid injections (Orthovisc) in the knee are recommended as a possible option for patients with severe osteoarthritis who have not responded adequately to recommended conservative treatments for at least three months, including failure to adequately respond to aspiration and injection of intra-articular steroids. The medical literature support hyaluronic acid injections to potentially delay total knee replacement for patients with pain that interferes with functional activities.
Medical Necessity · 2018 · IMR MN18-27878

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this treatment generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving Orthovisc, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Denied Orthovisc? Use the California record to prepare.

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