Lyrica denials in California external review

In the California DMHC record, independent physician reviewers decided 161 published external-review cases involving Lyricaand overturned the plan’s denial in 55.3%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
161
2006–2026
Overturned
55.3%
89 denials reversed

By condition

Published outcomes when Lyrica was denied for these conditions.
ConditionDecisionsOverturned
Fibromyalgia27
44.4%
Neuropathic Pain20
100%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
154
55.2%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
7
57.1%
Typical time to a decision
20 days
Most land between 13 and 21 days
Handled as urgent
21.1%
Expedited when a delay would cause harm

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Findings: The physician reviewer found that Nature of Statutory Criteria/Case Summary: A patient has requested authorization and coverage for (1) brand-name Lyrica and (2) an additional four tablets of Nurtec ODT per 30 days.The records document a history of fibromyalgia and complex regional pain syndrome with neuropathic pain that has been effectively managed with brand-name pregabalin (Lyrica), allowing maintenance of function and continued employment. The records further document that treatment with generic pregabalin resulted in adverse effects, worsening headache, migraine symptoms, neck pain, back pain, and foot pain. Interruption of pregabalin therapy also resulted in severe pain and functional decline. Treating providers documented improved symptom control and tolerability with brand-name Lyrica compared with generic formulations.
Medical Necessity · 2026 · IMR MN26-46725
Nature of Statutory Criteria/Case Summary: The patient has requested authorization and coverage for Lyrica 50 mg capsules, one capsule three times a day. Findings: The physician reviewer found that the patient’s pain can be described as a form of post-traumatic neuropathic pain. Physical examination confirms decreased sensation of the foot and loss of discrimination of sharp and dull touch. The patient has failed to respond to two different classes of neuropathic pain medications at therapeutic doses. Specifically, the patient was treated with gabapentin 300 mg three times a day, and Cymbalta 60 mg. The provider recommended to switch the patient to Lyrica in an attempt to provide better neuropathic pain control.
Medical Necessity · 2019 · IMR MN19-30913

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
The patient is a 66-year-old male and has neuropathic symptoms of painful foot and leg tingling. Spinal stenosis has been diagnosed. Lumbar laminectomy has been performed in the past. The patient’s HbA1C was normal, but fasting glucose was elevated. No glucose tolerance test results are cited. A podiatry evaluation for plantar fasciitis resulted in a diagnosis of neuropathic symptoms “apparently from the back.” NSAIDs, Neurontin, physical therapy, and spinal injections were tried without sustained relief. Recently, the patient received a trial of Lyrica. The patient and his provider indicate Lyrica has completely controlled his symptoms. At issue is whether Lyrica is medically necessary for treatment of the patient’s medical condition.The patient has symptoms suggesting polyneuropathy. Etiologic diagnosis is unclear.
Medical Necessity · 2006 · IMR MN06-5977
The patient is a 45-year-old female with neuropathic pain in her feet and a clinical diagnosis of tarsal tunnel syndrome has been made. The record did not include evidence of electro-diagnostic testing to confirm or disprove a diagnosis of polyneuropathy versus focal entrapment neuropathies. The patient is said to have failed treatment with Neurontin at an unspecified dosage and it is not noted whether she failed due to side-effects or lack of benefit at the maximal dosage. The patient appears to be tolerating Lyrica and indicates a benefit in reduction of pain symptoms. The patient’s provider indicates there is less than complete relief of the patient’s symptoms with Lyrica, and other than Neurontin, there is no indication other medications have been utilized for treatment of the patient’s peripheral neuropathic pain.
Medical Necessity · 2006 · IMR MN06-5914

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this treatment generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving Lyrica, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Denied Lyrica? Use the California record to prepare.

Explain my denial — freeStart my appeal · $39