Durolane Injections denials in California external review

In the California DMHC record, independent physician reviewers decided 55 published external-review cases involving Durolane Injectionsand overturned the plan’s denial in 98.2%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
55
2020–2026
Overturned
98.2%
54 denials reversed

By condition

Published outcomes when Durolane Injections was denied for these conditions.
ConditionDecisionsOverturned
Osteoarthritis Of The Knee33
100%
Typical time to a decision
9 days
Most land between 4 and 19 days
Handled as urgent
52.7%
Expedited when a delay would cause harm

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/Case Summary: The patient is diagnosed with osteoarthritis of the left knee. The patient reported lateral left knee pain; the provider noted an MRI revealed evidence of degenerative arthritis of the left knee lateral compartment and a large defect of the anterior horn of the lateral meniscus. The provider noted a previous left knee steroid injection, administered it, and did not result in any improvement. The provider noted the patient had also been treated with other conservative treatments including acetaminophen, acupuncture, chiropractic treatment, physical therapy, and activity modification without substantial improvement. The physical examination revealed an antalgic gait when getting up from a seated position, and slight limitation of knee flexion. The provider recommended viscosupplementation with Durolane to the left knee.
Medical Necessity · 2022 · IMR MN22-37709
Findings: The physician reviewer found that Nature of Statutory Criteria/Case Summary: The patient has requested authorization and coverage for bilateral Durolane injections into knees. Evidence from systematic reviews and randomized controlled trials indicate that although viscosupplementation may relieve knee pain in some patients with osteoarthritis, data has not established which patients will benefit. Several studies have tried mixing hyaluronic acid with corticosteroids, platelet-rich plasma, and other agents, to increase its effectiveness. Guidelines from the American Academy of Orthopedic Surgeons (AAOS) indicate that the data on the safety and efficacy of viscosupplementation remain inconclusive. As such, the AAOS does not currently recommend viscosupplementation as routine treatment for osteoarthritis of the knees.
Medical Necessity · 2024 · IMR MN24-41110

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Nature of Statutory Criteria/ Case Summary: The enrollee is requesting authorization and coverage for Durolane injection of the right knee. The enrollee has osteoarthritis of the right knee. Her physician reports she has tried and failed various treatments, including Supartz, Kenalog, and naproxen sodium. She has pain going up and down stairs. She is requesting Durolane (hyaluronic acid) injections to the right knee. The enrollee’s physician states the goal of treatment with Durolane is to decrease pain, maintain or improve joint movement, and limit the loss of joint function. The literature summarizing the hyaluronic acid injections, such as Durolane, is well documented in the American Academy of Orthopaedic Surgery guidelines.
Medical Necessity · 2020 · IMR MN20-32472

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this treatment generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving Durolane Injections, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Denied Durolane Injections? Use the California record to prepare.

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