Thyroid Eye Disease denials in California external review

In the California DMHC record, independent physician reviewers decided 21 published external-review cases involving thyroid eye diseaseand overturned the plan’s denial in 71.4%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
21
2017–2025
Overturned
71.4%
15 denials reversed

Most-fought treatments for thyroid eye disease

What insurers denied — and how those fights ended.
TreatmentDecisionsOverturned
Tepezza19
68.4%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
16
75%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
5
60%
Typical time to a decision
5 days
Most land between 3 and 8 days
Handled as urgent
76.2%
Expedited when a delay would cause harm

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for Tepezza infusions beyond a lifetime total of eight infusions.Thyroid eye disease (TED) is a chronic immune-mediated inflammation of the orbit. It is the most common cause of unilateral and bilateral proptosis in adults. About 25 to 50% of Grave disease (GD) cases present with thyroid eye disease (Shah, S., and Patel, B.). In early studies, long-term oral steroids were utilized to reduce active inflammation, however, multiple studies have shown a high rate of recurrence and significant adverse effects from this approach to therapy. Teprotumumab (Tepezza), a fully humanized monoclonal antibody targeted against the IGF-1 receptor, was shown to decrease inflammatory factors in TSH-dependent fibrocytes.
Medical Necessity · 2022 · IMR MN22-38057
Nature of Statutory Criteria/Case Summary: An enrollee has requested reimbursement for a Tepezza 10 mg/kg infusion and authorization and coverage for Tepezza 20 mg/kg infusions every 3 weeks for seven (7) additional doses.Findings: Three out of three physician reviewers found that the Tepezza 10 mg/kg infusion at issue and the requested Tepezza 20 mg/kg infusions every 3 weeks for seven (7) additional doses were, and are, likely to be more beneficial than any other available standard treatments for the patient’s medical condition.Thyroid eye disease is an autoimmune disorder that is associated with hyperthyroidism and causes substantial morbidity, including orbital disfigurement, double vision, and visual loss.
Experimental/Investigational · 2020 · IMR EI20-33880

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for Tepezza infusions beyond a lifetime total of eight infusions. The European Group on Graves’ Orbitopathy (EUGOGO) recommends intravenous steroids as first-line treatment of moderate-to-severe thyroid eye disease followed by immunomodulating drugs such as cyclosporine and biologic drugs such as Tepezza. The records provided for review suggest that systemic steroid therapy was largely ineffective for this patient, who still required orbital decompression surgery. The patient has also been treated with Tepezza. The provider has recommended additional treatment with Tepezza beyond the lifetime recommended total of eight infusions.
Experimental/Investigational · 2022 · IMR EI22-37931
Findings: The physician reviewer found that Nature of Statutory Criteria/Case Summary: The patient has requested authorization and coverage for Tepezza 10 mg for an additional eight doses. On review of the available records, this patient presents with a history of thyroid eye disease. The patient has been treated with eight doses of Tepezza. The patient’s provider has recommended additional treatment with Tepezza. According to one study, Tepezza has been studied in two multicenter, double-masked, placebo-controlled clinical trials demonstrated both effectiveness and a promising safety profile in moderate-to-severe, active thyroid eye disease. Those studies led to the approval by the U.S. Food and Drug Administration (FDA) of Tepezza.
Medical Necessity · 2023 · IMR MN23-39494

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this condition generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving thyroid eye disease, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Fighting a denial for thyroid eye disease? Use the California record to prepare.

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