Thoracic Pain denials in California external review

In the California DMHC record, independent physician reviewers decided 12 published external-review cases involving thoracic painand overturned the plan’s denial in 25%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
12
2005–2026
Overturned
25%
3 denials reversed

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
9
33.3%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
3
0%
Typical time to a decision
20 days
Most land between 8 and 23 days
Handled as urgent
25%
Expedited when a delay would cause harm

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/Case Summary: The patient has requested authorization and coverage for magnetic resonance imaging (MRI) of thoracic spine and MRI of cervical spine. Based on the American College of Radiology (ACR) Appropriateness Criteria, it is usually appropriate to evaluate chronic neck pain with MRI as recommended in this patient’s case. The records indicate that the patient’s initial x-rays demonstrated degenerative changes. As recommended by the ACR guidelines, the next course of action is MRI to help delineate the degree of arthropathy at each level. In addition, MRI can aid in the diagnosis of foraminal narrowing, canal stenosis, and disc protrusion as potential pain generators accounting for the patient’s symptoms.
Medical Necessity · 2024 · IMR MN24-41967
Findings: The physician reviewer found that Nature of Statutory Criteria/Case Summary: A patient has requested authorization and coverage for magnetic resonance imaging of the cervical spine, thoracic spine, and lumbar spine. According to the medical records, the patient has chronic neck and back pain.American College of Radiology appropriateness criteria indicate that magnetic resonance imaging may be appropriate when red flag symptoms or new neurologic findings are present. The records do not document acute changes in the patient’s cervical or lumbar symptoms since recent magnetic resonance imaging studies of those regions.
Medical Necessity · 2026 · IMR MN26-46707

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Nature of Statutory Criteria/Case Summary: An enrollee has requested Oxycontin and magnetic resonance imaging (MRI), spinal canal and contents, thoracic; without contrast for treatment of her medical condition. Findings: The physician reviewer found that the submitted documentation fails to demonstrate the medical necessity of the requested services. Argoff and Silvershein note that for chronic non-cancer pain, short and long acting opioid has been found to be effective. “A review of published studies found no data to suggest that either short acting opioids or long acting opioids are generally more efficacious for treating any particular chronic non-cancer pain condition.” Noting as well that therapies should be tailored to the individual patient and that short acting opioids may be appropriate for some patients with chronic non-cancer pain.
Medical Necessity · 2016 · IMR MN16-21917
Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for MRI of the spine. Medical literautre has established Appropriateness Criteria for several clinical presentations. Medical literature has listed appropriate approaches to both low back pain and chronic neck pain. Medical literature has not presented criteria for chronic thoracic pain, the same considerations apply to the mid-back as apply to the neck and the lower back. The medical literature’s “Chronic Neck Pain” criteria for patients who are NOT in the clinical setting of trauma, pre-existing malignancy, or infection, most closely resembles the patient’s clinical presentation. This medical criteria recommends plain x-rays as a first line study, and specifically states that MRI of the cervical spine is generally not appropriate.
Medical Necessity · 2018 · IMR MN18-29257

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this condition generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving thoracic pain, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Fighting a denial for thoracic pain? Use the California record to prepare.

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