Multiple Sclerosis denials in California external review

In the California DMHC record, independent physician reviewers decided 260 published external-review cases involving multiple sclerosisand overturned the plan’s denial in 56.9%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
260
2002–2025
Overturned
56.9%
148 denials reversed

Most-fought treatments for multiple sclerosis

What insurers denied — and how those fights ended.
TreatmentDecisionsOverturned
Kesimpta23
100%
Provigil12
91.7%

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
205
58.5%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
54
50%
Typical time to a decision
17 days
Most land between 6 and 21 days
Handled as urgent
38.5%
Expedited when a delay would cause harm
Recent direction
Rising
60%85.7% overturned, last three years

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Physician 1: The patient is a 54-year-old female with multiple sclerosis (MS) diagnosed 12 years ago. There has been significant progression of the disease over the past eighteen months and she was diagnosed with chronic inflammatory demyelinating polyneuropathy (CIDP). The patient experienced severe right-sided weakness and a course of IVIG did not improve her symptoms. She underwent five days of plasmapheresis and regained strength in her lower extremities. The patient now requests reimbursement for the plasmapheresis. The Health Plan considers the therapy experimental/investigational and has denied coverage.In patients with MS and CIDP, the latter condition is usually treated with IVIG as a first step. If the patient does not respond beneficially, as was the case with this patient, plasmapheresis is the next step and is frequently effective.
Experimental/Investigational · 2006 · IMR EI06-5161
Findings: The physician reviewer found that Nature of Statutory Criteria/Case Summary: The patient has requested authorization and coverage for glatiramer acetate. The McDonald criteria are used for diagnosing multiple sclerosis (MS) in patients who have a typical clinically isolated syndrome suggesting the onset of relapsing-remitting MS. The McDonald criteria define an MS attack as a single-phase clinical episode with patient-reported symptoms and objective findings typical of MS, reflecting a focal or multifocal inflammatory demyelinating event in the central nervous system. Development can be acute or sub-acute, with a duration of at least 24 hours, with or without recovery, and in the absence of fever or infection. The most common initial attacks are sensory disturbances, motor weakness, and visual complaints.
Medical Necessity · 2024 · IMR MN24-40969

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Findings: The physician reviewer found that The patient is a 51-year-old individual with a history of multiple sclerosis. The patient is reported to have been initially diagnosed with multiple sclerosis in 2003 (relapsing-remitting type). Subsequently The patient acquired a COVID-19 infection. The patient is reported to have been hospitalized for approximately one month and experienced paralysis, muscle loss, and weight loss. Records from The patient primary care provider indicated that the patient had diarrhea, right-sided weakness, and multiple syncopal episodes (most likely due to hypovolemia) during hospitalization. The patient was discharged back to the community with a hospital-grade manual wheelchair which was difficult and painful to self-propel due to its weight and configuration.
Medical Necessity · 2023 · IMR MN23-38772
Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for a motor scooter.The 25-foot walk test has been recognized as an ideal measure for objective characterization of walking dysfunction for persons with multiple sclerosis. In a recent, large quantitative synthesis review, mean 25-foot walk test scores were reported of 4.3±0.8 seconds for controls without multiple sclerosis (MS), 6.7±3.1 seconds for ambulatory persons with MS overall, 5.2±1.1 seconds for persons with mild MS, and 10.6±8.3 seconds for persons with moderate to severe MS. Slower gait speeds on this test have been associated functionally with clinically meaningful outcomes such as greater incapacity status and higher frequency of falls.
Medical Necessity · 2020 · IMR MN20-34466

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this condition generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving multiple sclerosis, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Fighting a denial for multiple sclerosis? Use the California record to prepare.

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