Acne denials in California external review

In the California DMHC record, independent physician reviewers decided 22 published external-review cases involving acneand overturned the plan’s denial in 31.8%. That is a historical result among cases that reached this program, not a forecast for an individual appeal.

California DMHC decisions
22
2002–2025
Overturned
31.8%
7 denials reversed

What the insurer actually argued

Denials fall into different categories, and they don’t succeed equally — so the reason on your letter changes how you should answer it.
Reason givenDecisionsOverturned
Medical Necessity
The plan said the care wasn’t medically necessary. The most common fight, and the most winnable.
17
35.3%
Experimental/Investigational
The plan called the treatment unproven. These turn on published evidence, so the appeal is a literature argument.
5
20%
Typical time to a decision
20 days
Most land between 14 and 22 days

What the reviewers wrote

Excerpts from the independent reviewers’ published findings — the actual reasoning, quoted, not summarised.

Where the denial was overturned

Nature of Statutory Criteria/ Case Summary: According to the records, the enrollee is requesting consultation with a dermatologist. Internal medicine notes indicate the enrollee has hormonal acne treated with medicated face wash that over-dried her skin and a skin lesion on her face. A referred dermatologist documented jawline inflammatory papules and pustules and scars distributed on her face. Prescribed were Retin-A micro topical gel, spironolactone, and clindamycin 1% lotion. A follow-up visit noted that spironolactone made her nauseous and topical treatment was fine, but she was still having breakouts. Acne was improved, but still present and prescribed was the antibiotic, Doxycycline. On the next visit, her acne was the same, skin was almost clear. Prescribed was Aczone 7.5% topical gel and Retin-A Micro gel was continued.
Medical Necessity · 2019 · IMR MN19-30975
Nature of Statutory Criteria/Case Summary: An enrollee has requested authorization and coverage for Yaz for treatment of her bleeding with other birth control medications. Findings: The physician reviewer found that for the symptoms that the patient has described, most oral contraceptive pills will improve her symptoms. However, there is evidence that those oral contraceptive pills with drospirenone are superior for women with for acne and premenstrual mood deterioration. As this patient has tried multiple oral contraceptive pills including the formulary’s generic for Yaz, without adequate control of her symptoms, it is reasonable for the patient to be continued on Yaz as it provides the best control of her symptoms. Also, taking the medication in a continuous manner works to improve migraine symptoms.
Medical Necessity · 2017 · IMR MN17-25663

Where the denial was upheld

Worth reading too — these show what an appeal has to overcome.
Nature of Statutory Criteria/ Case Summary: The enrollee has requested coverage for Claravis 30 mg capsules which was denied by the health plan as not medically necessary. The records indicate the enrollee has had acne for many years. Provider notes indicate treatment has included oral and topical antibiotics as well as Retin A. It is noted the patient was on two different oral antibiotics for nine months. According to current literature, the utilization of isotretinoin (Claravis) is typically recommended for severe recalcitrant nodular acne. Severe by definition, is proven by many as opposed to fewer or several nodules. Nodules are typically defined as inflammatory lesions with a diameter of 5 mm or greater. The submitted documentation does not include clinical notes detailing the above. The documentation does not detail the enrollee has evidence of severe recalcitrant nodular acne.
Medical Necessity · 2019 · IMR MN19-30898
Nature of Statutory Criteria/Case Summary: The parent of the patient has requested authorization and coverage for Absorica 25 mg tablet, once a day. A high-fat meal is needed for optimal absorption of isotretinoin. Absorica, isotretinoin-Lidose, is a specialized formulation of isotretinoin that enhances absorption of isotretinoin in the absence of dietary fat and may be used with patients who are unable to take medication with food. Vegetarianism in and of itself is not a medical indication for the use of Absorica, as there are non-meat alternatives with high fat content, including nuts and oils. In this case, the use of isotretinoin-Lidose is not medically indicated over the use of isotretinoin. Therefore, Absorica 25 mg tablet, once a day is not medically necessary for the treatment of this patient.
Medical Necessity · 2020 · IMR MN20-33595

Figures and quotations on this page come from 42,749 published decisions in the California DMHC Independent Medical Review dataset. These are California external-review outcomes. Other state and federal programs have different eligibility rules, processes, and current availability; the rates here do not transfer to those programs or predict an individual result. Excerpts are quoted verbatim from the public record and describe this condition generally, not any individual case.

How to use this in your appeal

These outcomes describe eligible cases completed through California DMHC’s Independent Medical Review program. They do not estimate the chance that an internal appeal, an external review in another jurisdiction, or your individual case will succeed. Use the record to identify evidence patterns involving acne, then check the rights and deadlines that apply to your plan.

SOURCE: CALIFORNIA DMHC INDEPENDENT MEDICAL REVIEW OUTCOMES (CHHS OPEN DATA) · AGGREGATES + DEIDENTIFIED DECISION EXCERPTS/REFERENCE IDS · METHODOLOGY

Not legal or medical advice. Coverage Rights is a self-help tool that helps you prepare your own appeal. For advice about your specific situation, talk to a licensed attorney or your doctor.

Fighting a denial for acne? Use the California record to prepare.

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